At Auvessia Beauty, your satisfaction is our priority. Please read our returns policy carefully before making a purchase.
Eligibility for Returns
Due to the nature of hair extension products and for hygiene reasons, we can only accept returns if:
- The product is unopened and in its original packaging
- The return is requested within 7 days of receiving your order
- The product has not been worn, used or altered in any way
Non-Returnable Items
We are unable to accept returns on:
- Opened or used hair extensions
- Items purchased during a sale or promotional event
- Items that have been damaged due to improper use or care
How to Request a Return
- Contact us within 7 days of receiving your order via our Contact page or WhatsApp.
- Provide your order number and reason for return.
- Our team will review your request and provide return instructions if eligible.
- Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the product. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any returns or refund enquiries, please contact us or message us on WhatsApp. We are here to help.